Squirrel burgers

[Joe Tenczar]

For those of you who went through Ken's CSM course, you may recall the
Squirrel burger story. I think about the story often, as it is very
easy to visualize. While I can come up with a few good morals to the
story, I can't for the life of me remember what the lesson of the
story should be.

I remember it having something to do with assumption of risk, but in
what Scrum context? Anyone recall?

Thanks,
Joe Tenczar





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[Clarke Ching lists]

I don't recall the story ... perhaps it's a recent addition to the CSM
course ... perhaps I'm just getting old.

Would you mind sharing it, Joe?

clarke


_____

From: ***@yahoogroups.com
[mailto:***@yahoogroups.com] On Behalf Of Joe Tenczar
Sent: 03 August 2005 21:00
To: ***@yahoogroups.com
Subject: [scrumdevelopment] Squirrel burgers


For those of you who went through Ken's CSM course, you may recall the
Squirrel burger story. I think about the story often, as it is very
easy to visualize. While I can come up with a few good morals to the
story, I can't for the life of me remember what the lesson of the
story should be.

I remember it having something to do with assumption of risk, but in
what Scrum context? Anyone recall?

Thanks,
Joe Tenczar





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[Joe Tenczar]

Sure: (I hope Ken won't mind....)

Ken says he remembers a time when he worked at Fat Burger. One
night he was given the task of closing up alone. About 15 minutes
before closing time a customer came to the window with $1.20 in his
pocket and said he wanted a Double FatBurger ($2.50), Large Fries
($1.25), and a large drink ($1.25).

Ken was the only one there. The exercise was "what would you have
done?"

I really hate to steal his thunder for future CSM's. Hopefully
those attending in the future won't read this (PLEASE TURN OFF YOUR
COMPUTERS NOW).

The groups came up with various ways to make the customer happy with
partial burgers, water, no fries, etc.

Ken said we came up with better ideas than he did; he noticed a dead
squirrel in the parking lot when he came into work. He scraped it
up, cooked it, put it on a partially eaten bun from the garbage
(inventory control said he couldn't use a fresh one), and gave it to
the customer for $1.20.

He asked why that was a bad idea (I really hope I am remembering it
correctly). We said things like food poisoning, litigation, etc.
He said, yes; in fact the customer went into a coma (or something
equally "bad") and the company was sued for millions of dollars.
Because he made a decision for stakeholders, while he had no skin in
the game.

It most likely revolves around pigs and chickens I am sure, but it
could also relate to visibility of risk-laden decisions and
implications to the product owner.

Now I may have missed a critical piece of this, so I hope someone
who has heard this will correct me if I am wrong. Again, Ken, if
you are reading this…sorry for the thunder stealing. No malice
intended.

- Joe Tenczar, CSM (unless Ken revokes it)




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[Mike Cohn]

Things are starting to come together.

In 1976 I was driving through the Boston area and stopped at a Fatburger. I
couldn't afford dinner (a burger, fries and a drink) so the guy at the
counter did me a favor and sold me a burger at a discount. I haven't been
able to feel my left side since that night.

-Mike

Post by Joe Tenczar
Sure: (I hope Ken won't mind....)
Ken says he remembers a time when he worked at Fat Burger. One
night he was given the task of closing up alone. About 15 minutes
before closing time a customer came to the window with $1.20 in his
pocket and said he wanted a Double FatBurger ($2.50), Large Fries
($1.25), and a large drink ($1.25).
Ken was the only one there. The exercise was "what would you have
done?"
I really hate to steal his thunder for future CSM's. Hopefully
those attending in the future won't read this (PLEASE TURN OFF YOUR
COMPUTERS NOW).
The groups came up with various ways to make the customer happy with
partial burgers, water, no fries, etc.
Ken said we came up with better ideas than he did; he noticed a dead
squirrel in the parking lot when he came into work. He scraped it
up, cooked it, put it on a partially eaten bun from the garbage
(inventory control said he couldn't use a fresh one), and gave it to
the customer for $1.20.
He asked why that was a bad idea (I really hope I am remembering it
correctly). We said things like food poisoning, litigation, etc.
He said, yes; in fact the customer went into a coma (or something
equally "bad") and the company was sued for millions of dollars.
Because he made a decision for stakeholders, while he had no skin in
the game.
It most likely revolves around pigs and chickens I am sure, but it
could also relate to visibility of risk-laden decisions and
implications to the product owner.
Now I may have missed a critical piece of this, so I hope someone
who has heard this will correct me if I am wrong. Again, Ken, if
you are reading this…sorry for the thunder stealing. No malice
intended.
- Joe Tenczar, CSM (unless Ken revokes it)
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[Keith Lancaster]

Post by Joe Tenczar
Because he made a decision for stakeholders, while
he had no skin in
the game.

But apparently there was skin in the burger...:-)

Seems to be a scrum obsession with small animals

Post by Joe Tenczar
It most likely revolves around pigs and chickens I
am sure, but it
could also relate to visibility of risk-laden
decisions and
implications to the product owner.

____________________________________________________
Start your day with Yahoo! - make it your home page
http://www.yahoo.com/r/hs



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[DeanG]

Scrum-delish! :->

Post by Keith Lancaster

Post by Joe Tenczar
Because he made a decision for stakeholders, while
he had no skin in
the game.

But apparently there was skin in the burger...:-)
Seems to be a scrum obsession with small animals

Post by Joe Tenczar
It most likely revolves around pigs and chickens I
am sure, but it
could also relate to visibility of risk-laden
decisions and
implications to the product owner.

____________________________________________________
Start your day with Yahoo! - make it your home page
http://www.yahoo.com/r/hs
Yahoo! Groups Links

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[Brad Appleton]

Post by DeanG
Scrum-delish! :->

You mean Scrum-ptious! >;->

Funny - I always that squirrels were pretty agile - that one must have
been trying to adhere to the plan when the car came his way.

Im sure there's a related scene from the new "Willy Wonka" movie that
just came out this week in the states.

Post by DeanG

Post by Keith Lancaster

Post by Joe Tenczar
Because he made a decision for stakeholders, while
he had no skin in
the game.

But apparently there was skin in the burger...:-)
Seems to be a scrum obsession with small animals

Post by Joe Tenczar
It most likely revolves around pigs and chickens I
am sure, but it
could also relate to visibility of risk-laden
decisions and
implications to the product owner.

____________________________________________________
Start your day with Yahoo! - make it your home page
http://www.yahoo.com/r/hs
Yahoo! Groups Links

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--
Brad Appleton <***@bradapp.net> www.bradapp.net
Software CM Patterns (www.scmpatterns.com)
Effective Teamwork, Practical Integration
"And miles to go before I sleep" --Robert Frost



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[Ron Jeffries]

Post by Joe Tenczar
For those of you who went through Ken's CSM course, you may recall the
Squirrel burger story.

For those who didn't ... what's the story?

Ron Jeffries
www.XProgramming.com
One test is worth a thousand expert opinions.
-- Bill Nye (The Science Guy)



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[Gannon, Terry]

The employee took a risk that was not his to take, based on the
risk/reward ratio. The reward was one happy customer on that day
(important, of course), as compared to the risk of a multi-million
lawsuit that the company would probably lose. The potential reward
simply doesn't balance off the potential risk.

At least that's the way I remember it. Cheers...

Terry at Trican
Calgary, Alberta

-----Original Message-----
From: ***@yahoogroups.com
[mailto:***@yahoogroups.com] On Behalf Of Joe Tenczar
Sent: August 3, 2005 14:00
To: ***@yahoogroups.com
Subject: [scrumdevelopment] Squirrel burgers


For those of you who went through Ken's CSM course, you may recall the
Squirrel burger story. I think about the story often, as it is very
easy to visualize. While I can come up with a few good morals to the
story, I can't for the life of me remember what the lesson of the
story should be.

I remember it having something to do with assumption of risk, but in
what Scrum context? Anyone recall?

Thanks,
Joe Tenczar





To Post a message, send it to: ***@eGroups.com
To Unsubscribe, send a blank message to:
scrumdevelopment-***@eGroups.com
Yahoo! Groups Links










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[Joe Tenczar]

Thanks, Terry. That certainly makes sense. I don't remember him
speaking specifically to "risk/ reward ratios," but it fits with the
concepts.

I guess this would come up around the "Heart of Agile" discussions
and "doing what it takes."

Post by Gannon, Terry
The employee took a risk that was not his to take, based on the
risk/reward ratio. The reward was one happy customer on that day
(important, of course), as compared to the risk of a multi-million
lawsuit that the company would probably lose. The potential reward
simply doesn't balance off the potential risk.
At least that's the way I remember it. Cheers...
Terry at Trican
Calgary, Alberta
-----Original Message-----
Sent: August 3, 2005 14:00
Subject: [scrumdevelopment] Squirrel burgers
For those of you who went through Ken's CSM course, you may recall the
Squirrel burger story. I think about the story often, as it is very
easy to visualize. While I can come up with a few good morals to the
story, I can't for the life of me remember what the lesson of the
story should be.
I remember it having something to do with assumption of risk, but in
what Scrum context? Anyone recall?
Thanks,
Joe Tenczar
Yahoo! Groups Links

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[Marjie Carmen]

sure i remember
Ken took on the risk for the customer and the product owner... he shouldn't have...
----- Original Message -----
From: Joe Tenczar
To: ***@yahoogroups.com
Sent: Wednesday, August 03, 2005 4:00 PM
Subject: [scrumdevelopment] Squirrel burgers


For those of you who went through Ken's CSM course, you may recall the
Squirrel burger story. I think about the story often, as it is very
easy to visualize. While I can come up with a few good morals to the
story, I can't for the life of me remember what the lesson of the
story should be.

I remember it having something to do with assumption of risk, but in
what Scrum context? Anyone recall?

Thanks,
Joe Tenczar





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To Unsubscribe, send a blank message to: scrumdevelopment-***@eGroups.com



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